Service/Sales Administrator

About The Role

Do you want to be part of an A-player team with the mission to help maintain beautiful landscapes while conserving our planet’s most precious resource: Water? Do you want the opportunity to grow your skills and advance? Do you want to be challenged and rewarded for exceptional performance?

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Our Service/Sales Administrator will ensure customer inquiries are responded to timely with clear cohesive communication regarding Installs, Work Orders, Service Proposals, and Preventative Maintenance meeting all customer expectations and providing the customer with up-to-date information as to the current status of their irrigation pump station’s performance.

You are the superstar we are looking for if you are:

• Highly self-confident- in communicating with customers especially in difficult situations.
• Ambitious/Self-motivated- taking initiative to do things without being asked.
• Flexible-able to prioritize across multiple tasks and open to change.
• Poised- under pressure or stress- don't give up when things are hard.
• Proactive- long-term thinking and problem solving.
• Organized- able to evaluate several areas of the business simultaneously and give attention to the most critical.
• Accountable/Disciplined- seeing things through to completion. Not making excuses.
• Consistent/Dependable/Loyal- always show up on time and put in best effort.
• Curious- desire to learn new things/skills outside your comfort zone.
• Team player-help others succeed, fill in where needed.
• Trustworthy- have integrity to make decisions in the best interest of the customer/company.
• Empathetic/Optimistic/Sincere- to understand customer needs and meet expectations.

Job Description/Responsibilities

What you will do:

• Create work orders from incoming customer service calls/emails with clear work scope, contact/site access information, urgency so they can be scheduled and completed efficiently without return visits by our field technicians.
• Engage with customers and describe the positive impacts of our field technician recommended product and service solutions in an easy-to-understand way that will compel them to act.
• Close and invoice work orders timely with extreme attention to detail ensuring the summary is in line with the long-term solution for the station, the message is clear, urgency created, and supported with photos/flowguard.
• Ensure customer inquiries are responded to within 1 business day or acknowledged that a solution is being worked on and estimated timeframe provided.
• Create and follow up on preventative maintenance contracts according to automated prompts.
• Ensure our database is updated constantly with updated customer information and notes regarding follow up progress on proposals so we all communicate a clear, consistent message to the customer.
• Ensure repair/upgrade/replacement proposals have correct work scope, parts, pricing, and recommendations are communicated clearly to customers with sense of urgency and personal/timely follow up.
• Coordinate equipment installations with customer, 3rd party vendors, and internal Install crew ensuring on-time completion with clear work scope and materials defined.
• Support Sales with replacement pump station proposals/presentations, follow up, and permit requests.

Warning! High-Achievers Only!!

The Fine Detail

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• What is your expected salary range?

Experience:

• Customer service: 1 year (Required)

Work Location: In person